Walking through an autumn park in comfortable everyday shoes

Autumn & winter

Comfort for every step

Free UK delivery

Free delivery on every order, with no minimum spend.

Fit guide

How to choose a comfortable fit

Close-up of a soft cushioned shoe footbed

Look for cushioning

Many of our trainers, loafers and slippers have padded insoles or soft soles. You will find the details on each product page.

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Measuring feet for the right shoe size at home

Check your UK size

Measure from your heel to your longest toe and compare it with the foot lengths in our size guide. Between two sizes? Choose the larger one. Unsure? Email us before you order.

Open the size guide
Slipping on comfortable shoes by the door

Easy on, easy off

Slip-on and elasticated styles go on without laces, which makes them handy for busy mornings and quick trips out.

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A pair of comfortable shoes by the front door

About SoftStepWear

Comfortable shoes, kept simple

SoftStepWear brings together slippers, boots, trainers, loafers and sandals for women and men, chosen for soft linings, cushioned insoles and easy-on styles that suit everyday life.

We keep the essentials clear: delivery to the United Kingdom is free, orders are processed within 1–3 business days and usually arrive 5–9 business days after dispatch, and unused items can be returned within 30 days of delivery.

Questions, answered

Delivery is free on every order, with no minimum spend.

Orders are processed within 1–3 business days (orders placed before 17:00 GMT+1 on a business day start processing the same day). After dispatch, delivery typically takes 5–9 business days. You will receive tracking details by email once your order ships.

Please allow 6–12 business days from order to delivery: processing takes 1–3 business days and delivery typically 5–9 business days after dispatch. These are estimates, and busy periods can add delays, so we recommend ordering early. Unused items can be returned within 30 days of delivery.

Our shoes are listed in UK sizes. Our size guide compares UK, EU and US sizes with foot length in centimetres. Between two sizes? Choose the larger one. If you are still unsure, email us with the product name before you order and we will help.

You can return an item within 30 days of delivery if it is unused and in its original packaging. Please email us before sending anything back, as returns without prior approval cannot be accepted. Return postage is paid by the customer. See our Return and Refund Policy.

We do not offer direct exchanges. Return the unused item once your return is approved, and place a new order for the size or colour you need.

Once your return has arrived and been inspected, approved refunds are processed within 14 days to your original payment method.

Orders can be cancelled within 3 hours of being placed, as long as they have not been packed or dispatched yet. Email support@softstepwear.com straight away with your order number.

Email support@softstepwear.com or use our contact form. We reply within 24 business hours (Mon–Fri 09:00–18:00, Sat–Sun 10:00–17:00, GMT+1).

Relaxed weekend walk in comfortable shoes

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