Contact Us
Contact
For questions about your order, a product, or anything else, you can reach us using the details below. We aim to respond to all enquiries within 24 business hours.
Contact Details
Service Hours
- Monday – Friday: 09:00 – 18:00 (GMT+1)
- Saturday – Sunday: 10:00 – 17:00 (GMT+1)
We respond to all messages within 24 business hours. Enquiries received outside service hours will be handled on the next business day.
Frequently Asked Questions
Many questions about orders, shipping, returns and payments are answered in our FAQ. We recommend checking there first for the fastest answer.
Track Your Order
You can follow the status of your shipment at any time via our order tracking page.
Returns & Refunds
For information about our return conditions and refund process, please refer to our Return Policy.
Privacy
For information about how we handle your personal data, please read our Privacy Policy and Cookie Policy.
Email: support@softstepwear.com
Address: Kroonwerk 32, 3862 NB Nijkerk, the Netherlands
Service hours: Mon–Fri 09:00–18:00 | Sat–Sun 10:00–17:00 (GMT+1)
Contact Us
Send us a message
Questions about sizing, delivery or an order? Fill in the form and we will reply within 24 business hours. For an existing order, please include your order number.